PBX
Your Go-To Choice for Communication Services
Voice Solutions – Cloud Phone Systems & PBX
VoIP telephony combines cost-effectiveness, adaptability, and a feature-rich set of tools that support organizations of all sizes. Features such as call forwarding, voicemail, video conferencing, and chat enhance collaboration and improve workflows across teams.
At Technology Selection, we tailor solutions to match your company’s exact requirements. That’s why we offer both cloud-hosted PBX and on-premise PBX platforms, allowing you to choose the model that aligns with your IT infrastructure, budget, and growth strategy.
Choosing Between a Hosted PBX and an On-Premise PBX
Hosted PBX (Cloud-Based)
With hosted PBX, your phone system is entirely managed in the cloud by a service provider. It reduces hardware costs, simplifies management, and scales easily. Employees can log in from anywhere with internet access, making it ideal for distributed workforces. As your company grows, hosted PBX can be scaled instantly to meet new requirements.
On-Premise PBX (Local Control)
On-premise PBX is installed within your own environment, giving you greater authority over infrastructure, customization, and compliance. It requires more investment and internal resources, but provides total ownership and advanced flexibility. This option is preferred by enterprises with strict security and customization demands.
Key VoIP Features Included with PBX Solutions
- Call Routing – Direct inbound calls efficiently.
- Conferencing – Host meetings internally and externally.
- Mobility – Connect from smartphones, tablets, or PCs.
- Call Monitoring – Gain insights for quality assurance.
- Voicemail Integration – Access voicemails from email or dashboards.
- Messaging – Enable real-time chat within teams.
- Directory Management – Keep all contacts organized.
- Web Dashboard – Manage and track performance online.
- Training Tools – Use recorded/live calls to coach staff.
- Customer Support Tools – Improve client-facing interactions.
- Call Analytics – Access detailed performance metrics.
- Integrations – Connect with CRMs and other systems.
Which One Is Right for You?
The decision depends on your goals, IT resources, and compliance requirements. Technology Selection helps you analyze both models and provides unbiased recommendations so you can make the best long-term decision for your business.